Team profiles

Meet Jenefer Thoroughgood

Chief Customer Officer

Building customer-centric product propositions for media companies.

About Jenefer Thoroughgood

With a 25 plus-year media career spanning sales, marketing, and content, Jen is an expert in helping clients develop the great products that lead to market leadership. Former Informa R&D Director and CPO of SaaS community tool, Zapnito.

Specialisms

• Customer-centric product development

• Market research

• Content, sales, and marketing

Career Highlights

• Former R&D Director at Informa and Chief Product Officer at Zapnito, a SaaS community platform.

• Built digital media and community value propositions at Future Science Group, delivering 50% revenue growth in year two.

• Scoped and embedded an audience engagement framework at Contentive, turning an underperforming asset into a business revenue leader.

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